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After 2 loyal years with HostGator, has moved to

The server that my sites were hosted on with HostGator was experiencing some issues over the past two months. It had to be rebooted quite often, causing too many instances offline than I would find acceptable. The customer service that I had received (or lack thereof) from HostGator contradicted the large number of positive reviews of the company. Up until then, I had absolutely no complaints about the company whatsoever.

After calling tech support almost on a daily basis for eight weeks, I spoke with a supervisor and explained that I knew that it was not their policy to allow a person to change servers, however it was obvious that they were not correcting the issue on my server in a timely manner and I needed my account to be changed. I even offered to pay money to have this done, so I was told that the director of the department would be getting in touch with me within 24 hours to let me know if this would be acceptable. This was two weeks ago and I’m still waiting to hear from him. I made up my mind to just forget HostGator and find another hosting company because I did not have a mountain of available time to wait on HostGator to figure something out- because in the meantime all of my websites (I currently have about 80 sites online right now) were going down on a daily basis. I started shopping around.

I also posted a few complaints about my experience with HostGator on the DigitalPoint forums. Brent, the President of HostGator actually sent me an email himself apologizing for the problems that I had been experiencing with the server, agreed that there had been issues with it and assured me that they were being taken care of. I thought that I must have had the company all wrong, and that this was the best customer service I had ever seen! The President of a multi-million dollar company took the time to research my email address and write me personally regarding the issues I was dealing with! I replied with the suggestion that if he had known that there was a problem with the server, I believe that a courtesy email to all the users on that server assuring them that HostGator was aware of the problem and that it would be resolved in a timely manner would be appropriate. Instead, they decided to act as if nothing was wrong and in the meantime, they took their sweet time resolving the problem. Of course, I did thank him for the time that he took to contact me and asked him what he would be able to do about all of the problems I had been experiencing.

Brent emailed me back again, only this time offering me a great deal- A dedicated server for only $75/month. He even setup a custom link for me to use in order to purchase this service. This would solve all of my problems as well as give me an incredible upgrade over the current hosting plan I had been on. Again, I replied to Brent thanking him for his generous offer. I told him that I was confident that they would eventually correct whatever issues they were having on the server I had been hosted on, but that the dedicated hosting package sounded like a winner to me. I had just a few questions for him regarding the plan he offered me- pretty much to be sure that he was offering me all of the same features that come with dedicated hosting if I had purchased it off of the website.

A few days later, I received another response from Brent telling me that the issues had been corrected on the server I had been hosted on and that instead of moving to the dedicated server package that he offered me, I should just continue to give the server I was on more time while using my existing plan! I couldn’t believe what I was reading! To think that my issue was so severe that the President of the company decided to get involved and offer me something for my troubles, then a few days later decide to renege on his offer and tell me to just keep what I had! And I thought that I was wrong about HostGator, but apparently I was right. This went from the best customer service to the worst customer service in 1 second flat. I didn’t even give him the time of day to respond to his message. HostGator seems to me to be a wonderful hosting company- providing everything is going fine. When problems arise, they seem to avoid you like the black plague. I knew that my gut instinct had been right- I needed to find another host that can provide me with very reliable servers and great customer service. That’s when I stumbled upon

From the second I called InMotion, I found their customer service to be absolutely wonderful. Very short wait times on the phone combined with a knowledgeable and friendly staff had convinced me that this is where I needed to be. I purchased my hosting and within a few hours I was sent a letter informing me that my account had been activated and a summary of all of my new server information.

So, any of you who are shopping around for a host or are dissatisfied with your current hosting company, I would strongly recommend taking a gander at InMotion. I have absolutely no complaints about them at all. So I would like to take a moment and thank for providing SiteFever with a great reliable server to operate from and we look forward with sticking with InMotion for years to come.

Category: John's World
Article posted by: Neon on July 22nd, 2007

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3 Comments to “SiteFever Welcomes!” »

Jul 30 2007 at 7:04 am

[…] The principals given in the article about how to wisely shop for a hosting company are very helpful. I recently had to take some time to shop around for a new hosting company after my bad experience with Hostgator. […]

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Aug 13 2007 at 8:55 am

[…] because they moved their hosting over to HostGator. I hope that HostGator works out better for them than they did for me! So far, our dedicated server at InMotionHosting has been working out […]

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